Warranty Support

Mini-labs, Dry labs, Wide Format Printers Film Processors,

Digital input devices, and associated equipment

12 months standard warranty from date of installation

 

 

Field Support

 

Engineer call-out, engineer travel, and engineer labour provided free of charge.  Hours of cover are 09:00 - 17:00 Monday to Friday (excluding Public and Bank Holidays).  Engineer on-site response time to a down site is within 8 working hours from time of call allocation by the Helpline (normally next business day).  On-site response to non-down site is within 24 working hours engineer response (normally within three business days).

 

 

Telephone Support

 

Hours of cover are Monday to Saturday 09:00 - 17:00 (excluding Sunday, Public and Bank Holidays).  At busy times telephone response may be a message service with a one-hour maximum response time.

 

Outside normal working hours a message service is operational.  Any messages recorded during these hours will be dealt with as soon as possible during the next working day.

 

 

Parts

 

The equipment is covered by a 12 month warranty against manufacturing defect and any defective parts will be replaced at no charge during this period.  Replacement parts fitted during the warranty period carry, as a minimum, our standard parts warranty of 90 days subject to them being fitted by a Fujifilm engineer or Fujifilm licensed service provider.  Should any ongoing parts issues still be outstanding at the end of the warranty period, these parts will still be covered providing the fault/problem has been reported and documented prior to warranty end.

 

 

Consumable Parts

 

The following parts are not covered by warranty:

1.      Chemical and Ink  in-line filters

2.      Lamps

3.      Squeegees (blade or roller type)

4.      Cutter blades (paper or film)

5.      Air filters

6.      Chemistry (including deionised water)

7.      Photographic paper

8.      Inks & Printing Materials (paper)

 

Exclusions

 

1.      Damage caused by negligence, misuse of the equipment, or wilful damage

2.      Accidental damage

3.      Damage caused by incorrect maintenance

4.      Chemistry mixing and/or recharging of chemistry, replenisher or processing tanks

5.      Failure of external power or communication supplies, and damage caused thereby

6.      Equipment moves on-site or relocation to another site (other than by Fujifilm ESD or licensed service provider)

7.      Faults/damage/problems arising as a result of the use of other manufacturers' parts, materials, (including paper and chemistry) and the use of unauthorised software.  Authorised software being that as supplied and installed by Fujifilm, unauthorised means not of the above, if in doubt please contact Fujifilm Imaging Support or Equipment Support prior to installation.

8.      Faults/damage/problems arising as the result of operating the equipment outside the environmental parameters defined by the manufacturer.

 

Warranty Helpline Support Telephone Number:  0844 553 2313

 

 

 

July 2010

Use of Other Manufacturer's Materials

Important Information

Use of Other Manufacturer's Materials

 

Fujifilm Minilab Equipment has been designed around the use of Fujifilm materials, with doing so the equipment will always provide a very high level of performance, producing high quality images every time.

 

In certain circumstances it has been found that deterioration and degradation of parts such as processing rack rollers has occurred over a period of time with the use of other manufacturer's materials.

 

Whilst the use of other manufacturer's materials is not recommended the Fuji Minilab equipment will still operate successfully initially, however in the long-term the effects of doing so may cause problems as stated.

 

Any parts or labour charges resultant of failures from the use of other manufacturer's materials during a warranty or service contract period shall not be covered under that agreement by Fujifilm Equipment Support Department.

 

Materials that Fujifilm Equipment Support Department have experienced problems with are as follows:

 

  • Chemistry (affected rollers, rubber connections and guides)
  • Filters (air flow, overheating of electrical units)
  • Filters (chemical, poor circulation chemistry temperature control)
  • Paper (paper dust - paper dust can cause sensors to become blocked, causing operational errors.  Paper thickness - increased paper thickness can cause rapid cutter blade wear)

 

The above examples cover some of the materials which may cause long term problems, however, please note this depends on quality of materials and can differ considerably from one manufacturer to another.  No life span can be given as a guide as this will depend on usage and volumes of material used.

 

 

 

Equipment Support Department

Photofinishing SBU

Spare Parts

         

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If your query relates to a Fujifilm digital camera, please go to our home page here http://www.fujifilm.co.uk/ and click on "Ask Fujifilm" at the top of the screen

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If your query relates to FUJFIILM photofinishing Equipment and Minilabs in the UK, please call 0844 5532313.

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Mail Address:

Photofinishing Equipment Support, Service Care
Unit 10a, St Martins Business Centre, St Martins Way, Bedford, MK42 0LF